Refund and Cancellation Policy

Welcome to myskins.in! Your satisfaction is our priority. Please read our refund and cancellation policy carefully to understand your rights and our obligations.

Important Information Regarding Refunds and Exchanges

At myskins.in, we strive to ensure you have a smooth shopping experience. However, to avoid any inconveniences, please carefully read the following policies regarding refunds, exchanges, and defective products.

Selecting the Correct Device

No Refunds for Incorrect Device Selection

• Double-Check Your Device Details: It is crucial to select the correct device model when placing your order. We do not offer refunds or exchanges if you choose the wrong device at the time of purchase.
• How to Ensure Correct Selection: Before proceeding to checkout, please take a moment to reconfirm your device’s details. Double-check the model and any other specifications to ensure that you are ordering the correct skin for your device. This step is vital to prevent any inconvenience or disappointment.
• Refund in 7 days: If you want refund then Email us at myskinsupport@myskins.in as soon as you notice the defect. Include a clear video demonstrating the defect and your Order ID in the email.

Post-Shipment Policies

No Refunds After Shipping

• Final Sale After Shipment: Once your order has been shipped, we do not offer refunds. Our products are customized and made to order, and as such, all sales are final once they leave our facility.

Handling Defective Products

Replacement for Defective Products Only

• Identifying Defects: If you receive a product that is defective, we will gladly offer a replacement. Unfortunately, we do not provide refunds for defective items.
• Reporting a Defective Product: To report a defective product, please email us at myskinsupport@myskins.in. Include a clear video showing the product’s defects along with your Order ID. This helps us quickly verify the issue and initiate the replacement process.

Replacement Process

1. Contact Us Promptly: Email us at myskinsupport@myskins.in as soon as you notice the defect. Include a clear video demonstrating the defect and your Order ID in the email.
2. Pick-Up Arrangement: Once we confirm the defect, we will arrange for the defective product to be picked up from your location within 4 working days.
3. Inspection and Processing: After we receive the returned product, our team will inspect it to verify the defect. This process usually takes about 3 working days.
4. Replacement Dispatch: Upon confirmation of the defect, we will send out a replacement product to you. You can expect to receive your replacement within 3 working days after our inspection.

Ensuring a Smooth Process

• Detailed Information: Providing clear and detailed information when reporting a defective product helps speed up the replacement process.
• Timely Reporting: To avoid delays, report any defects as soon as you receive your order and notice an issue.

Cancellation Policy

Order Cancellation by Customer

• Before Shipment: You can cancel your order for any reason before it has been shipped. Please contact us immediately at myskinsupport@myskins.in with your order number.
• After Shipment: Once the order has been shipped, it cannot be cancelled. However, you may still be eligible for a refund or return under our refund policy.

Order Cancellation by myskins.in

• Stock Unavailability: We reserve the right to cancel orders if the product is out of stock or unavailable. In such cases, you will be notified, and a full refund will be issued.
• Fraudulent Orders: Orders identified as fraudulent or suspicious may be cancelled. The customer will be notified, and a full refund will be issued.

Return Policy

Eligibility for Returns

• Damaged or Defective Products: If you receive a damaged or defective product, you may return it for a replacement or refund. Please contact us within 7 days of receiving the product.
• Incorrect Product: If you receive an incorrect product, you may return it for a replacement or refund. Please contact us within 7 days of receiving the product.

Non-eligible Products for Returns

• Used Products: Products that have been used or show signs of use are not eligible for returns.
• Customized Products: Customized or personalized products are not eligible for returns unless they are damaged or defective.

Process for Returning Products

• Step 1: Contact our customer service team at myskinsupport@myskins.in within the eligible period.
• Step 2: Provide your order number, a description of the issue, and photographic or video evidence if applicable.
• Step 3: Our team will review your request and respond within 3 business days.
• Step 4: If your return request is approved, we will provide you with a return shipping label and instructions.
• Step 5: Ship the product back to us using the provided label. Once we receive and inspect the product, we will process the refund or replacement.

Contact Us

If you have any questions or concerns about our refund and cancellation policy, please contact us:

• Email: myskinsupport@myskins.in
• instagram: https://www.instagram.com/case_club_22/ or Contact us.

Thank you for choosing myskins.in! We value your business and strive to provide the best products and customer service.